Shipping information

We offer several methods of shipping:

Shipping Methods
- Economy Shipping (delivery in 4-9 business days)
- UPS Ground (2-6 business days)
Orders must be placed by 2 p.m. EST Monday-Friday to ensure 3 Day, 2 Day, and Overnight Delivery
- UPS 3 Day (3 business days for orders placed before 2 p.m. EST)
- UPS 2 Day (2 business days for orders placed before 2 p.m. EST)
- UPS Overnight (Next business day for orders placed before 2 p.m. EST)
*Business days do not include weekends or holidays.

The deadlines above apply for all contiguous states. Shipments to Alaska, Hawaii and U.S. Territories travel by parcel post (select Economy) and will arrive in two to four weeks.

Economy Shipping

Economy shipping is our most affordable method for sending your order to you. Orders that ship Economy will arrive by UPS and/or the U.S. Postal Service in four to nine business days. Your order could also arrive by both methods in separate packages. If you choose Economy shipping, please provide an address that accepts both USPS and UPS deliveries.

UPS Ground shipping

Economy shipping is our most affordable method for sending your order to you. Orders that ship Economy will arrive by UPS and/or the U.S. Postal Service in four to nine business days. Your order could also arrive by both methods in separate packages. If you choose Economy shipping, please provide an address that accepts both USPS and UPS deliveries.

Faster shipping (UPS 3-day, 2-Day and Standard Overnight)

Options for faster shipping can be selected during checkout. Orders must be placed by 2 p.m., and fees are calculated based on the weight and size of the item(s) you're ordering. Orders must be received by 2 p.m. Eastern Standard Time on a week day to ship on the same day. UPS does not deliver on weekends or holidays. A physical address is required. If you are especially concerned about delivery, please call us at 804-313-8001. Please note: Some items cannot be expedited. These exceptions are noted in the product descriptions online.

Items shipped directly from our suppliers

If your order includes an item that is shipped directly from one of our suppliers, that item will arrive separately from other items you have ordered. Faster shipping options are generally not available for these items, except as noted in the product descriptions.

Shipping outside the lower 48 states

If your delivery address is outside the lower 48 states, it's best to order by phone so we can give you all the available shipping options. In many cases, delivery takes two to four weeks. In addition, certain products have shipping restrictions, and cannot be delivered to specific states, as noted in the product descriptions.

Frequently Asked Questions


How are processing and delivery charges calculated?

Economy shipping charges are determined by the total dollar value of the items on your order, according to the chart above. Some oversize items such as furniture have additional shipping charges, as noted in the product descriptions. Our Economy UPS Ground charge is based on the dollar value of your order as shown above, with an additional $3.50 charge. Expedited shipping methods (UPS 3-Day, 2-Day and UPS Standard Overnight) are based on the weight and size of the item(s) you have ordered..


Can I select faster shipping for part of my order and send the rest via economy shipping?

All items on an order have to be shipped by the same method. To select different shipping methods for your items, you will need to place a separate order for each method.


Can I ship my order to more than one address?

Please submit a separate order for each shipping address.


Can I track my package?

Yes, as long as your order has shipped via a trackable method. To find out, see your e-mail confirmation, or log into the Order Status page.